If my parents had a cell phone or computer, I would have had
to resign from teaching in order to have enough time to handle their technology
problems in addition to their doctor visits. I haven’t actually clocked the hours spent on
the phone with the Comcast tech support team and AT&T customer service, but
it is getting to be a full time job.
Immediately after
I purchased my fancy phone and used my passwords on my cell phone to set up email accounts,
dialogue boxes on my computer haunted me every time I wanted to open my email.
Each time I went on, demands greeted me insisting I retype my password. Each evening, after dinner, as Hubby sat down
to watch television, I called Comcast tech support to find out why the computer
wasn’t remembering the passwords. Computers, unlike humans, shouldn’t have
dementia. Every night, someone else got access to my computer, fidgeted around
with settings, and declared the problem fixed. One young man informed me that my Outlook email
passwords were different from my Comcast. He informed me that I must go to both
sites each time I change my password. Wonderful. I didn’t know they were two
different sites.
I have two Comcast email addresses. I questioned each tech
person if the fact they had the same password was the cause of the problem. I
was assured it was not. Finally, one expert, who must have reached the last step
in the help manual, changed the passwords for each account. Viola! Bye, bye dialogue box. Hello to trying to
keep track of which account has which password.
My joy was short-lived. I could no longer get email on my
cell phone. Now I discovered that just like Comcast can operate my computer
from far off lands, AT&T can get inside my Galaxy phone. Guess what they
discovered...the email account wasn’t set up properly. Could that have been the cause of the password
problem on my computer’s email? To make matters more frustrating, my Facebook, Google
and Yahoo passwords had to be changed within a short time period. I forget the reason why and not sure if
the Gmail account is the same as Google.
My meltdown occurred when Hubby’s phone would not take a charge.
We had no choice but to drive 30 minutes north to the only AT&T service
center in our county. To me, that’s like having one service center for all of Manhattan.
Thankfully no lines, and once again joy was short lived. The tech dared ask my
spouse for the password for HIS phone. He looked at me. Tears were in his eyes.
He was passworded out. Cell phones don’t have a “forgot your password” feature for cell phones.
He was passworded out. Cell phones don’t have a “forgot your password” feature for cell phones.
I could go on with another 500 words to tell you about the
next 48 hours of password horror until his phone was working again, but it
ended with the two of us having a huge argument over something we never, ever fought
about before—who’s in charge of remembering which passwords. It seems he thought that along with cooking, ironing and cleaning, remembering his passwords should become my job.
And yes, our phones and computers are functioning now, and I think better than me.